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Need a Hand? Quick Fixes for Common Account Questions

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At Red Stag Casino, things are built to run smoothly, but every now and then, you might need a quick assist.

Whether it’s a forgotten login detail or a bonus that hasn’t refreshed on screen yet, most situations have a fast, simple fix.

Below, you’ll find easy step-by-step guidance to get you back to playing in no time.

Forgot Your Password?

No problem, it happens to the best of us.

Here’s how to reset it:

  1. Click Login at the top of the site.

  2. Select Forgot Password.

  3. Enter your registered email address and click Next.

  4. Check your inbox for a password reset link.

  5. Choose your new password and log back in.

Tip: If you don’t see the email within a few minutes, check your spam or junk folder.

Can’t Remember Your Username?

If your username slips your mind, our support team can help retrieve it for you.

Simply start a 24/7 live chat with support. For security purposes, you’ll be asked a few verification questions before your username or account number is provided.

Bonus Applied but Not Showing in Your Balance?

If a bonus was successfully applied but doesn’t appear right away, try refreshing your browser or casino screen first.

Sometimes your display just needs to update to reflect the most recent account activity. A quick refresh usually does the trick.

If it still doesn’t appear after refreshing, our support team can double-check it for you.

Not Sure Which Bonuses Are Available to You?

There are a few easy ways to check:

  • Visit our Promotions Page to see current offers.

  • Start a deposit — before completing it, you’ll see a list of bonuses available specifically to your account.

  • Chat with support 24/7 and we’ll help you find the best available offer.

We’re always happy to help you choose the right bonus for your play style.

    Session Timed Out?

    If you receive a message saying your session has timed out, there’s no need to worry.

    For security reasons, the system automatically logs you out after several minutes of inactivity. Simply log back in and you can continue enjoying your games.

    Trouble Redeeming Comp Points?

    If you’re having difficulty redeeming comp points, double-check these two things:

    • Do not enter commas or decimal points.
      For example, if redeeming two thousand points, enter: 2000 (not 2,000).

    • Make sure you’re redeeming at least the minimum required amount, which is 2000 comp points.

    If everything looks correct and you’re still having trouble, support can take a closer look for you.

    Still Need Assistance?

    Our support team is available 24/7, every day of the year. Whether your question is big or small, there will always be someone ready to help.

    If you ever need assistance, just reach out via live chat. We’ve got you covered so you can get back to exploring, spinning, and enjoying your time at Red Stag Casino.